What "won't turn on" usually means
A dead computer is rarely one single problem. It could be the power supply or charger, a worn-out battery, a loose connection, a failed screen while the computer itself is fine, or in some cases the hard drive. Each of those has a very different fix and a very different cost.
The good news is that a screen that will not light up is often the cheapest and easiest of these problems, while the computer underneath is usually working fine.
A few things worth checking first
Before you call anyone, a couple of simple checks can save you a visit entirely, especially with laptops and their power adapters.
- Try a different power outlet, in case the outlet itself is the problem
- Check the charging cable and adapter for damage or a loose fit
- For laptops, let it charge for 30 minutes before trying again, in case the battery is fully drained
- Look for any lights, sounds, or fan noise when you press power, even if the screen stays dark
How on-site diagnosis works
We come to your home with the tools to test the power supply, battery, and internal components right there, rather than guessing over the phone. Within a short visit we can usually tell you whether it is a quick fix, a part that needs replacing, or something more serious with the drive.
We explain what we find in plain terms and give you the honest options before doing any repair work.
Protecting your files no matter what
If the hard drive is still alive, our first priority before any repair is making sure your photos and documents are safely backed up. That way, whatever the computer needs, your files are never at risk.
Call (615) 852-5565 Monday to Saturday, 8:00 AM to 8:00 PM, and describe what you are seeing. We will tell you what to try before we even schedule a visit.
Need patient, local help?
These Deskside services are the closest match for this guide.