Website and service terms

Services

Deskside provides onsite and remote computer repair, networking, security, data recovery, and general IT support for residential and small business clients. The website is provided for general information and service requests. Content is not a guarantee that every issue can be repaired, recovered, or resolved.

Payment

You receive a clear, written quote before any work begins. Once you approve it, that is the price you pay, collected before work starts rather than after the job is done. If the actual issue differs from what was described, we revise the quote for your approval before proceeding.

Fixed, or your money back

If we are unable to resolve the specific issue you approved, you receive a full refund of the amount paid for that service. This money back guarantee always applies to the service outcome and is separate from the rescheduling and cancellation terms below.

Rescheduling, cancellations, and refunds

Life happens, so your first reschedule is free when you give us at least one business day of notice. Because a booked appointment reserves a technician's day, any additional reschedule, or any change made with less than one business day of notice, is subject to a rescheduling fee of 25% of the quoted service fee.

If you need to cancel entirely, contact us at least one business day before your appointment and, provided you have not already used your free reschedule, you will receive a full refund of your prepayment. Once the free reschedule has been used, the prepayment for that appointment is nonrefundable, although you remain entitled to the completed service and to the money back guarantee above if we cannot resolve your issue. Same day cancellations and missed visits are nonrefundable.

Customer data

Customers are responsible for maintaining backups of important data. Deskside handles devices carefully, but no repair service can guarantee data recovery or prevent every hardware failure.

Limitation of liability

Services are provided as is. Deskside is not liable for indirect or consequential damages. Total liability is limited to the fees paid for the specific service in question.

Business information

Deskside Technology Solutions provides residential and small business IT support services in the Nashville, Tennessee area.

Email: [email protected]
Phone: (615) 852-5565

Contact us

Questions about these terms can be sent to [email protected].