Scam & Fraud Recovery in Nashville, TN
A fake virus popup, a caller claiming to be Microsoft or your bank, a link that did not look right: it happens to careful people every day. Deskside provides careful, judgment free cleanup that secures your accounts and devices and helps stop the damage.
What we do after a scam
We remove any remote access software the scammer installed, check the device for anything left behind, change the passwords that matter most, review bank and email accounts for suspicious rules or forwarding, and turn on protections like multifactor authentication. You get a written summary of what was found and what we secured.
We will also help you document what happened for your bank, card issuer, or the authorities. To be direct: no technician can reverse a wire transfer or recover gift cards, and you should be wary of anyone who promises that. Our job is to lock the doors, assess the exposure, and make sure it does not happen again.
Call us if
- You let a caller remotely control your computer
- You entered a password or card number on a suspicious page
- A popup claims your computer is locked or infected
- Money or gift cards were sent under pressure
- An account is sending messages you did not write
Related services
These services pair naturally with scam & fraud recovery and help prevent repeat issues.
Virus & Malware Removal
Popups, fake alerts, browser redirects, strange startup apps, and suspicious account activity need careful cleanup.
Learn morePassword & Security Audits
If passwords are reused, accounts feel risky, or a device was recently infected, Deskside can help review the basics and make a practical security plan.
Learn morePhone & Tablet Help
For many households the phone is now the most important computer in the house.
Learn moreRelated guides
Plain-English explanations you are welcome to read before booking anything.
How to Spot a Scam Call or Popup
A printable checklist for spotting fake support calls, browser warnings, urgent payment demands, and remote access scams.
Read guideWhat Legitimate Remote Support Looks Like
Learn the safety signals of legitimate remote support, from a request you initiate to clear consent, scope, payment, and disconnect.
Read guideScam recovery FAQs
I feel embarrassed. Is this common?
Extremely common, and the people who fall for these scams are often careful and intelligent. The scripts are professionally designed to create panic. There is no judgment here, only cleanup.
What should I do before you arrive?
Disconnect the affected computer from the internet and leave it off. If money or card numbers are involved, call your bank right away. Then call or text us and we will prioritize the visit.
Can you get my money back?
We cannot reverse transfers or recover gift cards, and no honest technician can. We help you secure everything, document the incident for your bank and the FTC, and prevent a repeat.
How a visit actually goes.
Service Request
Call, text, or send an online request. We review the issue, preferred times, and service area before confirming an appointment.
Answered Monday to Saturday, 8am to 8pm
Patient Service
Your technician works through the approved scope and explains each step at a comfortable, unhurried pace.
Nothing starts until you approve the price
Transparent Handoff
Receive a written summary of the work completed alongside an invoice that matches the approved scope.
Fixed, or your money back
Let's optimize your technology.
Send a service request online, or call or text during business hours.
Prefer direct contact? Call or text (615) 852-5565