Stop when pressure starts
Scammers create urgency so you act before checking. Hang up or close the browser. Do not call a number inside a popup.
- Unexpected contact claiming to be Microsoft, Apple, a bank, or the government
- A demand for gift cards, cryptocurrency, wire transfer, or cash
- A request to install remote-control software
- Threats that your account, computer, or benefits will be closed today
Check through a trusted route
Use the phone number on your card, statement, or the company website you type yourself. Ask a family member or Deskside before granting access.
- Disconnect from the internet if someone is controlling the screen
- Call your bank if payment or account details were shared
- Change important passwords from a different trusted device
- Write down the caller number, time, and what happened
Need patient, local help?
These Deskside services are the closest match for this guide.