The Care Plan is not open to new households right now.
We have paused new Care Plan enrollment so current members keep the response times they signed up for. Everything else is unchanged: one time home visits, remote sessions, and patient lessons are all available, and we are glad to help with whatever you are running into. Current members: call or text (615) 852-5565 as usual.
Ongoing tech help for your household
One monthly plan that keeps a local specialist who knows your setup a phone call away. The higher tiers add regular upkeep, priority scheduling and home visits.
One monthly plan for your whole household, from $15 a month.
- Basic, $15: unlimited remote support
- Essential, $59: adds upkeep and priority scheduling
- Complete, $99: adds quarterly home health checks
- Every tier covers everyone in your household
What the Care Plan includes
Priority scheduling
Essential and Complete include priority scheduling. Complete also includes priority home visits.
Ongoing security
On Essential and Complete, we help maintain your antivirus, backups and account security, and look for signs of malware.
Unlimited remote support
Call or text your specialist directly. Most everyday questions and fixes are handled remotely, often without a visit.
Quarterly health audits
Complete includes a home visit every quarter to tune up your computers and check your backups.
Whole home coverage
One plan covers every device under your roof: laptops, desktops, tablets, Wi-Fi, printers, and smart home gear.
Updates & maintenance
On Essential and Complete, we schedule operating system updates, driver cleanups and storage maintenance.
How your Care Plan works
Choose your plan
Tell us about your devices and the help you need. We confirm the plan, what it covers and your start date.
Schedule regular upkeep
Essential and Complete include scheduled maintenance. Essential includes an annual home tune up; Complete adds quarterly home health checks.
Get help when you need it
Call or text for remote help Monday to Saturday, 8:00 AM to 8:00 PM. Essential and Complete also include priority scheduling.
One plan for the whole household
The Care Plan is priced per household, with one contact for support. Choose the level of maintenance and home visits you need.
Prefer to talk it through first? Ask us about the Care Plan and we'll help you choose a plan for your home.
- Laptops, desktops & tablets
- Home Wi-Fi & networking
- Printers & smart home devices
- Backups & data protection
- Passwords & account security
- Software updates & cleanup
Three simple tiers, priced per household
Care Plan Basic is $15 per month, Essential is $59, and Complete is $99, per household rather than per device. Monthly, cancel anytime, no surprise invoices.
Start with Basic ($15/month) for unlimited remote support and $30 off every Repair & Restore visit, step up to Essential ($59/month) for steady upkeep and an annual tune up, or choose Complete ($99/month) for regular maintenance and quarterly home visits.
- All plans: unlimited remote support
- Essential & Complete: priority scheduling and maintenance
- Essential: annual home tune up
- Complete: quarterly home health checks
- One monthly price per household
Questions about the Care Plan
How much does the Care Plan cost?
Care Plan Basic is $15 per month (unlimited remote support plus $30 off every Repair & Restore visit), Essential is $59 per month, and Complete is $99 per month. All three cover your whole household rather than charging per device, monthly with one fixed amount, never a surprise invoice. Compare the tiers on our pricing page.
How do I sign up?
Tell us about your household through the Care Plan request form or by phone. We will confirm the plan, what it covers and the start date with you before anything begins.
Am I locked into a long contract?
No. The Care Plan is monthly. We'd rather earn your renewal every month by keeping your technology running smoothly.
What counts as "unlimited" remote support?
Everyday questions, quick fixes, and guidance by phone or text are included at no extra charge. Larger onsite projects or new hardware are quoted separately, always with a fixed price before we begin.
Which devices are covered?
The technology in your home: computers, tablets, Wi-Fi and networking, printers, backups, and common smart home devices. If you're not sure about something specific, just ask and we'll tell you plainly.
Can I set this up for my parents?
Yes. You can be the billing contact, your parents get a patient local specialist, and with their permission we send you a written summary after every visit. See how out of town families use Deskside.
Keep a helping hand close by.
Talk to us about the Deskside Care Plan and hand the updates, security, and troubleshooting to a local team that already knows your home.
Prefer direct contact? Call or text (615) 852-5565