Patient tech help for your parents in Nashville
When your parents need tech help in Nashville, you can arrange a home visit from wherever you live. We work at their pace and explain what we are doing.
How we help from a distance
You request from anywhere
Call, text, or send a service request from wherever you live. Once scope and timing are confirmed, you can remain the billing contact so your parents do not have to manage the invoice.
We visit your parents
A Deskside technician works through the problem with your parents, explains any changes and answers their questions.
You get the report
With your parents' permission, you receive a written summary after each visit: what was wrong, what we did, and anything to watch for.
Common problems we can help with
Scam worries
Help after a suspicious call or pop-up, plus practical steps to protect accounts and devices.
Scam & fraud recoveryFixes that need no visit
A $69 remote session your parent watches on their own screen, booked ahead of time, never a cold call.
Remote supportThe phone and the iPad
Help with photos, video calls, storage warnings and phone or tablet settings.
Phone & tablet helpPersonal tech lessons
Personal lessons at home, with patient answers to your parents' questions.
Patient tech lessonsThe printer
We help your parents print from the computers, phones and tablets they use.
Printer helpWi-Fi that reaches the porch
Help with weak Wi-Fi coverage, dropped video calls, and router settings.
Wi-Fi & networkingNew computer setup
We set up the new computer, help move accessible files and accounts, and discuss what to do with the old one.
New computer setupGive your parents the Care Plan
The Deskside Care Plan covers your parents' whole household for one monthly price: Basic at $15/month with unlimited remote support and visit discounts, Essential at $59/month, or Complete at $99/month with quarterly home visits. You can be the billing contact while your parents call us directly for help.
With your parents' permission, we send you visit summaries so you can see what was done and anything that needs attention.
Ask about the Care Plan for a parent- One time home and remote service requests
- Written scope and price before work begins
- Scam cleanup and practical safety guidance
- Patient help with everyday technology
- Visit report sharing with permission
What out of town families ask
Can I request service from out of state?
Yes. Submit the request or call us, and tell us you will be the billing contact. We confirm scope, availability, and payment details before scheduling.
Can my parents ask questions during the visit?
Yes. We explain each step, answer questions and go over anything they would like to hear again.
How do I know what happened during the visit?
With your parents' permission, you get a written summary after every visit: what was wrong, what we fixed, what it cost, and anything to keep an eye on.
What if you cannot fix it?
You pay the flat price when your visit is booked. If we can't fix it, you get your money back. The guarantee covers the labor price you paid, not the cost of parts. If hardware needs replacing, we say so and help choose something sensible.