Patient tech help for your parents in Nashville
You live in another city. Mom's printer is broken again, Dad clicked something that worries you, and every fix happens over a speakerphone. Send us instead: a local technician who treats your parents' home and time with respect.
You book it. We handle it. You stay in the loop.
You request from anywhere
Call, text, or send a service request from wherever you live. Once scope and timing are confirmed, you can remain the billing contact so your parents do not have to manage the invoice.
We visit and fix it patiently
A Deskside technician works at your parents' pace and answers each question without jargon or condescension.
You get the report
After every visit you receive a written summary: what was wrong, what we did, and anything worth watching. No more relaying tech news through Mom.
The greatest hits of the parents' house
Scam worries
A suspicious call or popup already happened, or you want protections in place before it does. Judgment free, careful, and thorough.
Scam & fraud recoveryFixes that need no visit
A $69 remote session your parent watches on their own screen, booked ahead of time, never a cold call.
Remote supportThe phone and the iPad
Photos, video calls, storage warnings, and the settings that mysteriously change themselves.
Phone & tablet helpConfidence, not just fixes
Personal lessons at the kitchen table, so the same question does not need to be asked twice a week.
Patient tech lessonsThe printer
Yes, the printer. We make it work from every device in the house and it stays working.
Printer helpWi-Fi that reaches the porch
Dead zones, dropped video calls, and routers running settings from 2016.
Wi-Fi & networkingThe new computer you shipped
We unbox it, move everything over, and retire the old one safely, while you watch the report land in your inbox.
New computer setupGive your parents the Care Plan
The Deskside Care Plan covers your parents' whole household for one monthly price: Basic at $15/month with unlimited remote support and visit discounts, Essential at $59/month, or Complete at $99/month for full white glove care. You are the billing contact; they just call us instead of you.
With your parents' permission, we keep you copied on visit summaries so you always know their technology is healthy and their accounts are protected.
Ask about the Care Plan for a parent- One time home and remote service requests
- Written scope and price before work begins
- Scam cleanup and practical safety guidance
- Patient help with everyday technology
- Visit report sharing with permission
What out of town families ask
Can I request service from out of state?
Yes. Submit the request or call us, and tell us you will be the billing contact. We confirm scope, availability, and payment details before scheduling.
Will you talk down to my mother?
Never. Patience is the whole point of this company. We explain without jargon, repeat as often as needed, and treat every client like a capable adult.
How do I know what happened during the visit?
With your parents' permission, you get a written summary after every visit: what was wrong, what we fixed, what it cost, and anything to keep an eye on.
What if you cannot fix it?
Then you do not pay: every visit is backed by our guarantee, Fixed, or your money back. If hardware needs replacing, we say so honestly and help choose something sensible.
Let's optimize your technology.
Send a service request online, or call or text during business hours.
Prefer direct contact? Call or text (615) 852-5565