What you should expect
The technician confirms your name and request, explains the remote tool, asks permission before connecting, and keeps you informed while working.
- You contacted the business through a known number or website
- The price and scope are clear before work begins
- You can watch the screen and stop the session
- The remote tool is closed or removed after the work
- You receive notes or a report explaining what changed
What legitimate support never does
A real technician does not call out of the blue about a virus, hide the screen, move money for you, or demand payment through gift cards or cryptocurrency.
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