What is already built in, and what is not
Windows and Mac computers both come with a basic antivirus already running quietly in the background. For many people, kept up to date, that built-in protection is enough, and we will tell you plainly if that is true for you rather than sell you something extra you do not need.
If you want a stronger layer, or if the built-in protection has been switched off without your knowing, we set up a reputable paid or free option, configure it to update and scan automatically, and remove any old antivirus program left behind that could conflict with it.
Blocking pop-ups and ads before they start
A good ad and pop-up blocker in your browser stops most of the fake warnings, flashing "you won" banners, and cluttered ad-covered pages before they ever load. We install and set one up in whichever browser you use, and test it on a real page together so you can see it working.
- A trusted ad and pop-up blocker installed in your everyday browser
- Browser settings checked so unwanted extensions are not sneaking in
- Notifications from sketchy sites turned off if any have been allowed
Safe browsing habits that stick
The best protection is a mix of software and good judgment. We walk through a few real examples together, like how to tell a genuine bank email from a fake one and why a search result ad is not the same as the real company website, so the habit sticks after we leave.
- How to spot a fake warning or urgent pop-up without panicking
- Checking a link before clicking it, on a computer or a phone
- Knowing the difference between a search ad and a real website
- What to do, and who to call, if something still looks wrong
Booking a visit
This visit usually takes about forty-five minutes and covers your main computer, plus a quick check of your phone if you would like. Call (615) 852-5565 Monday to Saturday from 8:00 AM to 8:00 PM to get set up before trouble finds you.
Need patient, local help?
These Deskside services are the closest match for this guide.