What a cracked screen actually means
Not every damaged screen is the same. A spiderweb crack across the glass is often a straightforward panel swap. Dark patches, flickering, or strange colored lines usually point to a damaged connection or cable behind the screen, which is a different repair with a different cost.
We look at the laptop in person, tell you which situation you are in, and give you a real number before any work starts, not a guess over the phone.
Your files come first
Before any screen work begins, we check that your photos, documents, and files are backed up, and we help you make a copy if they are not. A broken screen does not usually put your data at risk, but the repair can involve opening up the machine, so we look at your files first every time.
- Your backups checked before any repair work starts, with help making one if needed
- External monitor hookup so you can keep working meanwhile
- Clear repair-or-replace recommendation with real reasons
- No work begins until you say yes to the price
When replacement makes more sense
On an older laptop, a screen repair can sometimes cost close to what a comparable new one would run. When that is the case, we say so directly and help you weigh it honestly, including what it would take to move your files and settings over to a new machine.
If you just need to keep working while you decide, hooking your laptop up to an external monitor is often an immediate stopgap that costs nothing to try. Fixed, or your money back.
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