When email stops sending or receiving
Email that suddenly will not send, will not receive, or keeps asking for a password it already has, usually comes down to one of a few common causes: an expired password saved somewhere on the device, a setting that changed after an update, or an account that needs to be signed back in. We track down which one it is instead of guessing.
Sometimes the account itself is fine and the problem is really about one device, a phone that lost its connection while the computer works fine, for example. We check across all your devices so the fix actually holds instead of coming back again next week.
Setting up email on a new computer or phone
Adding your email to a new device sounds simple until the password will not go through, or you are not sure which email service you even use. We handle the setup itself and make sure your old messages, contacts, and calendar show up the way you expect.
- Your email account signed in correctly on the new device
- Old messages and folders showing up as expected
- Contacts and calendar connected, not just the inbox
- A password you can find again, saved somewhere sensible
Taming an overflowing inbox
An inbox with years of unread mail feels impossible to face, but it does not have to be sorted one message at a time. We can set up simple folders and filters that quietly sort routine mail out of the way, so the messages that actually need your attention are easier to spot.
Get in touch
Call (615) 852-5565 Monday to Saturday from 8:00 AM to 8:00 PM. Many email problems can be fixed remotely in one call, and we are also happy to come to your home if you would rather sit down together.
Need patient, local help?
These Deskside services are the closest match for this guide.