Prepare trusted help
Add a recovery contact, review emergency contacts, and make sure the Apple Account recovery phone number is current. Use built-in screen sharing only with someone you know.
- Increase text size and display zoom if reading is difficult
- Turn on automatic updates
- Use Face ID or Touch ID with a device passcode
- Review which apps can see location, photos, and contacts
Keep control of the account
A helper should not need your Apple Account password for routine assistance. Never read a verification code to an unexpected caller.
Need patient, local help?
These Deskside services are the closest match for this guide.