Why scanning is often the part that never got set up

Printing usually works out of the box, but scanning to email or to a folder on your computer needs a few extra settings entered correctly: your email server details, or the exact folder and computer name it should save to. Those settings are easy to get wrong on your own, and one small mistake means the "scan" button on the printer just does nothing, or fails silently with no clear reason why.

We set this up properly the first time, testing an actual scan through to your email or folder before we consider the job done, so you know it works rather than hoping it does.

Setting up scan-to-email and scan-to-folder

Depending on your printer, we set up whichever method suits how you plan to use it. Scan-to-email sends a scanned document straight to an email address of your choosing, which is handy for sending paperwork to a family member or an office. Scan-to-folder saves it directly onto your computer, which works well if you are building up a folder of documents to keep or print again later.

  • Scan-to-email or scan-to-folder configured and tested with a real scan
  • The document feeder tested with a multi-page document, not just the glass
  • File format and quality set to something reasonable for documents or photos
  • A short, written reminder of the exact steps to scan next time

Using the document feeder for multi-page jobs

If your all-in-one has a document feeder on top, it can scan a stack of pages one after another instead of you lifting the lid and repositioning each page by hand. We show you how much paper it can safely take at once, which way to load it, and how to combine multiple pages into a single file when you need one document instead of several.

Getting it working

Call (615) 852-5565 Monday to Saturday from 8:00 AM to 8:00 PM. We can often finish this remotely in one sitting, and if something with the printer itself needs hands-on attention, we come to you. Fixed, or your money back.

Need patient, local help?

These Deskside services are the closest match for this guide.